Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy withthe item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.
Points to be noted:
Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contactingus on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:
1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:
2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.
3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shallbe obliged to provide the replacement product to the Buyer.
4. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to resolution@Comway.com.
In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu ofreplacement. All the product parameters shall be required to be complied with in cases of replacement.
If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall beprocessed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.
All shipping and other replacement charges shall be borne and incurred by the Seller.
In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:
Upon receiving Your complaint, Comway shall verify the authenticity and the nature of the complaint and if Comway is convinced that the complaint is genuine, Comway will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Comway reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Comway in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and Comway shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Comway at the earliest. The return process of the product may be restricted by Comway depending on the nature and category of the product.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
In the event the return of a product is duly accepted by Comway , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Comway or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following: