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Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy withthe item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

  1.        Seller can always accept the return irrespective of the policy.
  2.        If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contactingus on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons:

  •          Shipping was damaged
  •          Item was defective
  •          Item Dead on Arrival
  •          Item(s) were missing
  •          Wrong item sent

2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.

3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shallbe obliged to provide the replacement product to the Buyer.

4. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to resolution@Comway.com.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu ofreplacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall beprocessed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.

 

 

In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below mentioned channels:

  1.         24-hour call centre at;
  2.        Filling up the 'Contact Us' form;

9.2

Upon receiving Your complaint, Comway shall verify the authenticity and the nature of the complaint and if Comway is convinced that the complaint is genuine, Comway will inform the relevant Vendor of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Comway reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Comway in this regard. You expressly acknowledge that the Vendor selling the defective product/ service will be solely responsible to You for any claims that You may have in relation to such defective product/ service and Comway shall not in any manner be held liable for the same.

9.3

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Comway at the earliest. The return process of the product may be restricted by Comway depending on the nature and category of the product.

9.4

In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:

  1.        Please notify Comway of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Comway shall not be held liable for the failure to replace the order;
  2.        Products should be unused;
  3.        Comway will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Comway is unable to do so, Comway will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Comway;
  4.        Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
  5.        It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
  6.        The returned products are subject to verification and checks by Comway in order to determine the legitimacy of the complaint/ return.

9.5

In the event the return of a product is duly accepted by Comway , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Comway or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

  1.        Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Comway;
  2.        For Cash on Delivery payments, You will be provided with a refund cheque.
  3.        If the product can be repaired by the service centre, Comway would get the same repaired and send it back to You.
  4.        A promo code, once used shall not be refunded in case of cancellation of order either by customer or Comway.

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